Much like the painters and the players of the world, the people that handle windshield crack repair Lancaster and across the world seek to prove themselves the best.
Every two years, Belron calls in all of its technicians to compete in championships across the world, with the winners brought in to converge at a major international venue to compete for the right to be called “Best of Belron”. For 2018, the venue was in Frankfurt, Germany.
The competitors had to prove their mettle, competing in rows of marked-off spaces, each with its own workstation as well as a brand new Audi A4. The contestants lose points if they run over the time limit, as well as deviating from what’s considered by the judges as ‘The Belron Way’.
One of the judges, Darren Hunter, says that they judge based on adherence to the process. According to him there are 40 steps to take when replacing a windshield, and that there needs to be first-class interaction with the judges, who fill-in for actual customers. Two judges scrutinize every contestant, ensuring they stick to the system.
A competitive event, to say the least, participants are observed not just by the judges, but also their fellow technicians. Like any good competition, there are loud cheers ringing from the crowd, this time for every windshield successfully removed and replaced.
Like many others handling windshield crack repair Lancaster and across the world, the competitors also had to handle the repair and recalibration of the cameras that are part of the of the advanced driver-assistance system commonly found in newer models, which tends to be disturbed whenever the windshield is removed or replaced.
According to Managing Director Taxiarchis Konstantopoulos, of Autoglass, a Belron subsidiary, their data shows an increase in the number of cracked windscreens from air-conditioning chilling hot glass, but the number of call-outs have gone down a bit.
He attributes the change to speed cameras lowering the average speed of motorists, as well as more people opting for cycling or public transport.
Konstantopoulos believes that the industry is becoming more and more sophisticated, with ADAS systems being commonplace, and AI being seen as the next big thing.
He says that Autoglass is considering artificial intelligence when it comes to price quotations and customer services, allowing for convenient pricing.